FAQs
Have questions? Well, we have answers for you! If there’s something not addressed below, don’t hesitate to get in touch and we’ll be happy to answer your questions.
How do I get started?
So glad you asked. 😉 We made getting started quick and easy for you. All you have to do is create a client account here and complete your client profile. Once your profile has been approved, we’ll email you within 24 hours to schedule your complimentary meet and greet and get to know you and your pet(s) better!
Are you bonded and insured?
Yes. Houston Pet People is bonded and insured through Pet Care Insurance.
Are you pet CPR certified?
Yes. Brittany is Pet CPR & First-Aid Certified through Pet Tech. Pet Tech PetSaver™ Training is a premier 8-hour class including CPR techniques, first aid skills, dental care, senior care and health & wellness information for dogs and cats.
What type of pets do you care for?
We care for all types of pets. While dogs and cats are our most commonly seen pets, we’ve also cared for bunnies, bearded dragons, and birds. If you’re unsure whether we can care for your unique or exotic pet, contact us here and we’ll let you know.
Will I receive updates on my pets?
Of course! We know you want to stay up-to-date with your pets. After each visit, we’ll send over a visit report straight to your account with pictures and GPS tracking (for walks)!
How much notice do you need for scheduling?
While we try our best to accommodate last minute requests, please try to provide at least a 48-hour notice.
Can you administer medications?
Yes. We have experience with subcutaneous injections, pills, and topical medications.
Will we meet prior to beginning services?
Yes, all of our new clients must schedule a complimentary meet and greet prior to their first visit. This meet and greet is a great opportunity for you to ask any questions that you may have and allows us to gather helpful info about your home and pets.
What is your key policy?
We can hold on to a copy of your key or you can use a lockbox (we have lockboxes available for purchase as well). If you provide us with a copy of your key, it will be labeled with a randomly generated 4-digit code with no identifiable factors.
How do I make payment and when is it due?
Everything is done through the use of your client portal! Payments are due within 24 hours of the first scheduled visit. We also accept checks or cash as payment.
What is your cancellation policy?
Non-holidays: Please provide cancellation notice at least 24 hours in advance. Any payment already made will be credited to your account. If you cancel with less than 24 hours notice, no credit will be given. No refunds or credits are given for cancelled visits due to leaving home late or returning home early.
Holidays: Please provide at least 1 week notice. Any payment already made will be credited to your account. If you cancel with less than 1 week notice, no credit will be given. No refunds or credits are given for cancelled visits due to leaving home late or returning home early.
Do you have a referral program?
We do! Receive 1 free visit when the person you refer completes a service with us.